1. About the Operator
This site is operated by GUIDESTONE TRAVEL LTD, a private company limited by shares registered in England and Wales under company number 17258760.
Experiences may be delivered directly by the company or, where appropriate, with selected local guides, drivers, venues, and other destination partners.
2. Booking Requests and Confirmation
Submitting a request or inquiry does not by itself create a confirmed booking. Every request remains subject to availability, route feasibility, guest count, seasonal factors, and, where relevant, partner confirmation.
A booking is confirmed only when the guest receives written confirmation from the operator together with any applicable payment instruction, deposit request, or final payment notice.
3. Prices and Payment
Displayed prices, where shown, are indicative and should be treated as booking guidance unless expressly confirmed for the requested date and arrangement. Final pricing may vary depending on guest count, pickup location, route customization, seasonal conditions, and partner costs.
Depending on the experience, the operator may require no immediate payment, a deposit after confirmation, staged payment, or full payment before the tour date. The applicable structure will be stated during the confirmation process.
4. Availability and Experience Scope
Availability can change due to venue opening hours, weather, traffic, local events, strikes, transport disruption, guide availability, access restrictions, or operational safety considerations.
Experiences are described in good faith, but the exact sequence, stop duration, access method, and pacing may vary where reasonably required for practical delivery.
5. Changes and Substitutions
The operator may adjust the order of stops, meeting points, timings, transport arrangements, and individual route elements where reasonably necessary for safety, logistics, operational continuity, or partner availability.
If a specific venue, access slot, restaurant, tasting, guide, or route element becomes unavailable, the operator may provide a comparable alternative intended to preserve the overall quality and character of the experience.
6. Cancellations and Refunds
Cancellation and refund terms may vary by booking depending on the route, date sensitivity, third-party commitments, and whether non-refundable costs have already been incurred. The applicable cancellation basis should be stated in the booking confirmation.
If the operator cancels an experience and no suitable alternative is accepted, amounts paid for the canceled service should ordinarily be refunded, subject to any lawful and clearly disclosed limitation.
7. Third-Party Providers
Some experiences may include or rely on third-party services such as local transport providers, licensed drivers, attraction operators, restaurants, guides, or hospitality partners.
Where a third-party service forms part of the day, the operator remains responsible for the booking relationship presented through this site, while practical elements of delivery may be performed by those local partners.
8. Guest Responsibilities
Guests are responsible for reviewing whether an experience is suitable before confirming, including timing, duration, walking level, accessibility limits, dietary requirements, weather exposure, and route-specific constraints.
Guests should provide accurate booking information and disclose relevant requirements in time for the operator to assess whether the requested experience can be delivered appropriately.
9. Conduct, Timing, and No-Shows
Guests are expected to arrive on time, follow lawful and reasonable guidance, behave respectfully toward guides, drivers, venues, and other participants, and avoid conduct that creates safety or operational disruption.
Late arrival, failure to appear, or inability to participate because required information was not disclosed may affect the ability to deliver the experience and may limit any refund entitlement.
10. Liability and Events Outside Our Control
Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable law prevents such exclusion.
The operator should not be responsible for delay, reduction, interruption, or non-performance caused by circumstances beyond reasonable control, including severe weather, transport shutdowns, civil restrictions, strikes, security events, access closures, natural events, or urgent safety decisions.
11. Contact and Governing Framework
Questions about a booking, a payment request, or a route detail should be directed using the contact information displayed on this site or in the booking correspondence.
These terms are intended for a business registered in England and Wales and should be interpreted consistently with applicable law and mandatory consumer protections that may apply to the guest's booking.